Terms and conditions

Who are we?

Pocket Nuggets, [handelsnaam], [adres], [ondernemingsnummer]. Questions or complaints? Email [privacy@pocket-nuggets.com].

What this covers

These terms apply when you buy access to a Pocket Nuggets app. If you are a reseller buying credits to make your own codes, read the reseller section below as well.

What you are buying

You buy one access to one app. For that you get an activation code that works once and then belongs to your account.

Bought once is bought for good. There is no subscription, no second bill, and nothing to buy inside the app.

Access applies to the app you bought it for. A code from one app will not open another.

Price and payment

The price on screen is the price you pay, VAT included. You see it before you order. If the payment fails, no order is created and nothing is charged.

Delivery

Straight away. Your code appears on screen as soon as the payment succeeds, and we email it to you as well. If that email doesn't arrive, check your spam folder first, then email us at [privacy@pocket-nuggets.com] — we'll send it again.

Your right of withdrawal

When you buy at a distance you normally have 14 days to change your mind for any reason. For digital content delivered immediately that right falls away — but only if you expressly agree to it and acknowledge that you lose it.

That is why there is a tick box at checkout that you have to switch on yourself. We keep the exact wording with your order.

If something went wrong — your code doesn't work, you received nothing — that is not a withdrawal but a problem we fix. Email us.

Your account

You have one Pocket Nuggets account for everything you buy from us. You are responsible for your own password.

If you delete your account, your data goes with it. Your code stays used and will not work again: it belonged to that account.

The activation code

A code works once. Keep the card somewhere safe, especially if you are giving it as a gift. If an unused code is lost or damaged, email us with your order number and we'll see what we can do.

How long will it keep working?

We do our best to keep every app running for as long as people use it. We cannot promise that is forever, nor that nothing will ever go wrong.

If we do stop an app, we tell everyone with an account at least three months beforehand, and you can download your data before it goes.

An app may be unreachable now and then for maintenance. That is not grounds for a refund, unless it lasts so long that your access is genuinely worthless.

What we stand behind

We stand behind what we promise: working access to the app you bought. If something goes wrong on our side, we fix it or refund what you paid. Beyond that, our liability is limited to that amount. Nothing in these terms limits your rights as a consumer.

Complaints

Email us at [privacy@pocket-nuggets.com]; we answer within seven days. If we can't work it out together, you can go to the Belgian Consumer Ombudsman (consumentenombudsdienst.be) or the European ODR platform (ec.europa.eu/consumers/odr).

Changes

We may change these terms for new orders. For what you already bought, the version that applied when you bought it keeps applying; we keep that text with your order.

Law and courts

Belgian law applies to these terms. If we cannot resolve a dispute together, the courts of the district where our company is established have jurisdiction — or those of your own place of residence, if you are a consumer and prefer that.

Who this part is for

For anyone selling our products: 3D printers, shops, market and fair stalls. You create a free reseller account, buy credits, and use them to make activation codes for the app you sell.

Credits

One credit is one activation code. Credits are per app: credits for one app will not make codes for another.

The more credits you buy at once, the lower the price per code. The tiers are on your own page and may change; what you paid for credits you already hold does not change with them.

Credits do not expire. They are not refundable and not transferable to another reseller: you are buying digital stock, and it is delivered immediately.

The codes you make

Codes you make are yours and keep working for good, even if you stop selling or delete your account. A printed card must never die because an account disappeared.

You may sell, give away and print codes as you like. You may not offer them below the consumer price in order to disrupt the market, and you may not offer them as a subscription or a rental.

You are the seller towards your own customer: you invoice them, you are their point of contact. If a code fails through our fault, we put it right.

What you don't get

Player data. Ever. You can see how many of your codes have been activated, but never by whom. That is not obstruction but privacy: those people have an account with us, not with you.

Premium: the card feature

For a one-off payment you get the card feature: print QR cards, several to an A4 sheet, exactly the way we do. It applies per app; every further app costs less. Bought once, it stays yours.

The brand

You may use the name Pocket Nuggets and the name of the app to say what you are selling. You may not present yourself as Pocket Nuggets, make your own version of our apps, or alter our artwork. Ask us if you are unsure.

No exclusivity

A reseller account is not an exclusive right to a region or a channel. We sell directly as well, and other resellers may join.

Stopping

You may stop at any time; you can delete your account yourself. Credits you did not use then lapse, and are not refunded. We may close a reseller account for misuse, for reselling codes that did not come from us, or for deliberately damaging the brand. Your codes keep working for whoever bought them, either way.

Between businesses

This part applies between businesses. The consumer rules above — such as the right of withdrawal — do not apply here. The same arrangements on liability, changes, law and courts do.